Refunds & Returns

 

Taglio Studios LLC Refunds & Returns Policy

Last Updated 12/22/25

 

At Taglio Studios LLC, we take immense pride in the artistry and craftsmanship of our hand-crafted glass sculptures. Because our pieces range from memorial items to unique studio creations, we have established specific guidelines for each product category.

 

1. Crystal Remembrance Products

Due to the deeply personal and sensitive nature of Crystal Remembrance pieces, we do not accept returns or exchanges on these items. Once production has begun on a memorial piece involving remains or specific personal glass, the order cannot be canceled, and the final product is non-refundable. We encourage customers to review all design specifications and details carefully before finalizing their order.

All custom and memorial orders are final sale upon order placement.

 

2. Custom & Commissioned Sculptures

For sculptures created to a customer’s specific requests (e.g., custom colors, specific dimensions, or unique designs not found in our standard catalog), all sales are final.

  • Work begins only after the design and specifications have been approved by the client.

  • Once production has started, we cannot accept cancellations, returns, or exchanges for these bespoke items.

All custom and memorial orders are final sale upon order placement.

 

3. Hand-Made Studio Sculptures (Non-Custom)

These are original pieces designed and created by Taglio Studios LLC for our general collection or gallery that were not made to a specific customer's order.

  • Return Window: You have 14 days from the date of delivery to request a return.

  • Condition: Items must be returned in their original, pristine condition and in the original packaging.

  • Shipping Costs: The customer is responsible for all return shipping costs and must ensure the package is fully insured for the total value of the piece. Taglio Studios LLC is not responsible for items damaged or lost during return transit.

 

4. Damages During Transit

We take extraordinary care in packaging our sculptures to ensure they arrive safely and intact. However, if your piece arrives damaged:

  • Report Immediately: You must notify us at tagliostudios@gmail.com within 48 hours of delivery.

  • Documentation: Please provide clear photos of the damaged sculpture, the shipping box, and the packaging materials.

  • Resolution: We will work with the carrier to file an insurance claim and we will prioritize, at our discretion, either creating a replacement piece or issuing a full refund at no additional cost to you.

 

5. Natural Variations in Hand-Crafted Glass

Please note that because our glass is hand-blown and hand-crafted, slight variations in color, texture, and small air bubbles (seeds) are inherent to the artisanal process. These are not considered defects but rather the unique characteristics of a hand-made piece of art. Returns will not be accepted based on these natural characteristics.

Emotional dissatisfaction or subjective response to a memorial or artwork does not constitute grounds for return or refund.

 

6. How to Initiate a Return

To begin a return for an eligible studio sculpture or to report a damaged shipment:

  1. Contact us at tagliostudios@gmail.com with your order number and "Return Request" in the subject line.

  2. Wait for a Return Authorization (RA) number and specific shipping instructions.

  3. Do not ship items back without an RA number, as they will not be accepted.

 

Contact Information

If you have any questions regarding our studio's policies, please reach out to us:

  • Email: tagliostudios@gmail.com